Items purchased with us can be returned on the following conditions:
Wrong Item Received
If your delivery is incorrect
for any reason i.e. an item has been missed from your order or you have
received the wrong item then we will automatically replace or refund
your order at your request. If you require a refund then you must inform
us immediately and not open any of the packages themselves. We will
then ask you to return the goods, and upon arrival at our office we will
refund you via your original payment method.
Items Faulty on Arrival
If your items turn out to be faulty on arrival then we also ask that you let us know immediately via our Contact us form, or email. Items should be returned in their original packaging with any accompanying documentation or accessories. If we can verify the fault at our end then we will issue a replacement to be sent out the very same day. We can also issue a full refund if you wish and your payment will be returned via your original payment method. We will analyze return goods and if they prove not faulty then we will return the item to you and you will be liable for the return transit costs.
Items Damaged in Transit
If any items have been
damaged in transit, we ask that you report it to us immediately upon
receipt of the goods. Items should be returned in their original
packaging complete with accessories and documents. Once received back to
our base we will issue a replacement item or refund the full value of
your order via your original method of payment.
If you change your mind
If you have simply
changed your mind about any item you have ordered and want to return it
to us, then in line with the Distance Selling Regulations you can as
long as you return it to us or inform us within the first 7 days of your
purchase or receipt of the goods. The products must not be opened, used
or tested and they must be returned in the exact same form as which
they were received by yourself / posted by us. Again, once we have
received the product back to us we will issue a full refund for you via
your original payment method.
Open Packages on Arrival
If your package arrives
opened or ripped for any reason then we ask that you return the items if
unhappy. Again we will offer you a replacement product or refund via
your original payment method whichever you prefer.
Please note that the above returns policy does have some limitations and especially with Stimulants and salts due to the sensitive nature of the product, when it is been opened at all we can not accept any return.